A Seamless Web of Help and Support
 Are
you thinking about investing in Axon software? You may be a little
nervous. It's a big investment and your staff may not be sure that
they will be able to understand the new software and still keep up
with their regular work.
Your fears are unnecessary. Axon will provide you
with advice and support at every step in the process.
Client services
Axon staff work as a team. From the minute you
phone Axon to request a demo, you will be in good hands. The Client
Services staff are all experienced and have a good understanding of
how the software works. Even more importantly, they understand the
needs of trucking companies and they will conduct a survey to make
sure they understand your particular needs and your preferred ways
of work. They will be able to tell you how Axon can increase your
productivity and will recommend the software that is best suited to
your needs.
Trainers
When you decide to purchase Axon's integrated
trucking and accounting software, your Client Services rep will meet
with the trainers and the support staff to provide them with a clear
picture of your company and its standard operating practices.
Then, Axon's trainers will go online with your
staff and will talk them through the new software. They will help
you transfer from your old system to the new one and you will have
the opportunity to train on your own equipment using your own data.
Client project managers
Axon understands that you will still have lots to
learn once you go online so your company will be assigned a Client
Project Manager who will provide you with ongoing support once the
trainers have completed the introductory training sessions.
Axon's support is far superior to the support
offered by other software companies. Your project manager will not
only help you sort out a problem, but will suggest ways in which you
could operate more effectively and will provide step-by-step
directions if you aren't clear on how to use the system. The Client
Project Manager will have spoken to both your client services
representative and your trainer so they'll have lots of background
information about your setup before you even call them.
Programmers
Operating behind the scenes but in close
collaboration with the sales, training and support staff are the
programmers. Your questions and requests are fed to the programmers
and they are constantly at work to improve the system and make it
more responsive to your current needs.
Invest in Axon software today
Axon's staff are as fully integrated as their
software. They'll work together to make your transition to the new
software as painless as possible. So don't delay. Take a step
towards greater efficiency -- invest in Axon software today.
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Jake Peters
owner of New Hope Transport Ltd. remarks about Axon's
customer support
"We don't ever have situations where our system
crashes, like other programs ... Your support team has been
there to help us throughout. When we phone to find out if
they can help us, we always have an answer or they work on
it right away and phone us back (read
more) |
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