“It’s helped us immensely in terms of invoicing, and in cutting down the time it takes to get the invoices out. We’re not missing invoices. We are able to do the reports and figure out which ones have to be invoiced, and which carriers haven’t sent in their paperwork, and things like that.”
Tricor Transportation Ltd.
Nanaimo, BC V9T 2H1, Canada
Doug Stewart and Larry Lakey are respectively the GM and Director of Operations at load broker Tricor Transportation Inc. They have been using Axon Software user for 2 years. In this interview, Doug and Larry discuss how the ease of invoicing, and of tracking invoices, has increased efficiency. Doug calculates the load broker software paid for itself within 6 months.
I’m Doug Stewart, General Manager with Tricor Transportation. We are located in Nanaimo, B.C. We’ve been in business since 2003 and we’ve been with Axon for the last two years.
My name is Larry Lakey and I am the Director of Operations, and I am also a director in the company. We started out with some trucks, but we didn’t have enough trucks to really give us any purchasing power for any supplies or anything, so we thought we could do better as just a brokerage. We got out of the trucks and trailers and we are strictly brokerage now.
Larry: The experience with Axon has been very positive. We went back and forth for about a year or more and it took us a little time to reconcile the cost. We came to a point where we said, “If we’re going to go further, we have to do something.” We felt we could reduce staff, or at least maintain the staff we had, and increase our business. So, we decided that’s what we would do with Axon. So far, we are happy.
Doug: The support is really good. I really enjoy talking to them and most of them are very helpful. If there’s something that one of them doesn’t know, they get right back to you with somebody else that is familiar with it. Some of the things that we’ve asked are accounting issues and they’ve been very, very helpful.
Larry: You have to get in and you have to use it and do it. I don’t do enough within the system myself. Doug is more hands-on, the girls in the office are more hands on. We’ve brought Toronto within the company and into the system. They can do their own bookings and this kind of thing. We have offices in Calgary, in Vancouver, and in Seattle. We’ve added all these into Axon. We couldn’t have done it with the previous system we had. It would have been so cumbersome, you know? We’d have been left behind in the dust.
Doug: It’s helped us immensely in terms of invoicing, and in cutting down the time it takes to get the invoices out. We’re not missing invoices. We are able to do the reports and figure out which ones have to be invoiced, and which carriers haven’t sent in their paperwork, and things like that. It’s been very positive.
Before Axon we were missing invoices. The system that we had before was more cumbersome. You’d have to go back and you would have to go through the whole paper trail. Now it’s all electronic and it’s all done properly and yes, it does make a difference.
Larry: In large measure, yes. We are getting a better perspective as to what we’re doing and where we want to go next, and we have increased our business.
Doug: Because of Axon, we could probably in all honesty double the business without increasing staff. Without anything. Maybe even triple it.
Doug: I would think that with our increased efficiencies, we could have paid for it within 6 months.